This page should help you get a better understanding of what to expect from the shipping process. Every effort is made to keep the information accurate and up-to-date, however, unexpected changes/differences can surface.
Order Processing Times
The vast majority of orders are dispatched within 1-3 business days of being received. Dispatch days can vary depending on the selected service.
- Many of the express delivery options have a same-day or next day processing time.
- Economical services are commonly only collected by the correspnding courier twice per week (if an order is received just after a courier pick-up, it would face the maximum 3 business day processing time).
Certain orders may require additional processing time. This often is related to the shipping address being flagged by the courier and requiring manual verification.
Shipping Delivery Estimates
Orders are typically shipped within 2-3 days after the order has been received.
In some cases, orders ship same-day.
Transit time depends on the shipping service selected. The slowest shipping services for the relative destination have the following delivery estimates:
- USA: 3-6 business days (First Class Mail)
- Canada: 2-8 business days (Expedited)
- International: 8-21 business days (Small Packet Air International)
- Problematic Countries: 20-40 calendar days (Small Packet Air International)
More precise estimates are available via the shipping calculator located on the cart page.
Shipping Cost Estimates
The cost of shipping is calculated based on shipping destination, service used, and the total weight of the shipment. The different options are provided via the shipping calculator on the cart page (please include your postal code to see all available options).
Available Shipping Services
Different destinations have different shipping services available.
All USA bound shipments originate from Canada and are shipped via the USPS. A private courier is used for the first leg of the shipping process and this delays initial tracking updates by one business day.
Available services include:
- First Class Mail – 4-7 business days
- Priority Mail – 3-4 business days
- Priority Mail Express – 1-2 business days
- DHL Express – 1-2 business days
Shipments throughout Canada are handled either via Canada Post directly or through third party carriers when available.
Available services include:
- Expedited Parcel – 2-8 business days
- XpressPost – 2-5 business days
- Priority Mail – 1-3 business days
Service availability may vary depending on the specific delivery address – not all services are available for every address.
International shipping services vary by country and options to any given country can be viewed using the Shipping Calculator on the Cart page. The list below presents all possible services and not all of these are available for every destination.
Please be aware that the shipping times are estimates and not guaranteed. International shipping times can be difficult to predict due to the large number of variables involved (mail volume surges, customs processing delays, weather factors, local holidays, etc.).
Available services include:
- Small Packet Air Non-Tracked – 14-21 business days
- APC International Tracked – 14-21 business days
- Asendia International Tracked – 14-21 business days
- Tracked Packet International – 6-21 business days
- Priority Mail International – 6-21 business days
- XpressPost International – 5-14 business days
- DHL Express – 2-5 business days
As a general guideline, delivery time to countries with organized/efficient postal services is usually on the lower end of the estimates listed above, while countries with poorly organized postal systems fall on the higher end of estimate.
Small Packet AirSince the Small Packet Air service does not come with tracking or insurance, tracked shipping services are highly recommended for countries with unreliable national postal services.
Some international locations are known to be problematic and delivery times can vary greatly due to extended customs processing or poor national delivery services.
Known countries currently include:
Turkey – cosmetics banned from import
Customs, Duties, and Taxes
International shipments may be subject to customs processing at the destination country.
Different countries have different tax/duty free import limits. Shipments outside of these limits are likely to be subject to the destinations countries duties and taxes upon import. These fees can be extremely hard to predict and are often at the discretion of the specific customs officer who handles the shipment.
You can find a general breakdown of international duty/tax limits here:
For specific duties and taxes calculations, please contact your national postal service and inquire about your countries specific customs policies.
VAT to European Nations
As of July 1st, 2021 all shipments valued under €150 and destined for the European Union states must have the proportionate VAT pre-paid at the time of purchase. To accommodate this, VAT is now directly charged during the checkout process and remitted to the corresponding countries tax authorities via the IOSS (Import One-Stop Shop) program.
Pre-payment of taxes in this manner ensures proper compliance of import, reduces customs processing times, and avoids any unexpected fees at delivery. With these changes, you should not be billed any additional customs fees upon delivery.
Official VAT Paid Invoice Record Available Upon Request
This process of collection and remittence is handled by a third party tax service – Taxamo. Once an order is placed on the website, the VAT charges are paid to Taxamo, who then becomes the responsible party for transferring these fees to the government.
As a result of this in-direct tax collection, all orders to European Union countries have a secondary invoice issued by Taxamo which includes the official record of VAT collection and payment. To avoid an unnecessary confusion, the secondary invoice issued by Taxamo is not automatically included with each order. Instead, the appreciate VAT information is passed electronically with each shipment.
In rare cases, customs authorities may request this invoice for manually processing and review. If this invoice is required, please send your request via the purchase support form and it will be emailed to you promptly.
Anna B (verified owner) –4 out of 5
I purchased this as a gift for my boyfriend who has suffered with Seborrheic Dermatitis for years. He’s a skeptical guy but was willing to give it a go. The impact on his dermatitis has been immediate and impressive. The only reason he wouldn’t let me rate this 5 stars is that he said that although he has noticed a huge improvement (when he uses it he doesn’t experience any seborrhea dermatitis and when he hasn’t been using it it comes back) he has only been using it for 3 months.
Jami Feldman (verified owner) –4 out of 5
I’m updating my previous review. I’ve been using this for 6 months or so now with cerave salicylic acid face wash, cerave am daily moisturizer and cerave pm moisturizer. None of these have the lipids in them that agitate the yeast on your face. I mix the biom8 in with the pm moisturizer and then rub them on my face together. That’s it, not taking any medicine or using any additional products. I’m not sure which of the products are helping but I haven’t had a single flare up in months! I am SO relieved to have found a way to keep my SD at bay.
Justin Vercellino (verified owner) –4 out of 5
I have used the oil on my scalp for a bit over 2 months now with the combination of steroids prescribed by my Dermatologist. The severity has gone down tremendously, but there still seems to be itchiness, redness, and peeling involved. I have used this oil in other areas, and it has worked very well!
Lolo (verified owner) –4 out of 5
Michelle Hall (verified owner) –4 out of 5
I love this product but HATE that I am a Canadian buying a Canadian product and yet I have to pay in USD funds. Please fix this! It seems crazy to me and because of it if I find a comparable product that I can buy in Canadian funds I would choose it over your product in a heartbeat.
Brian (verified owner) –4 out of 5
Working well on my face…….my ear canal is getting better but not there yet……I have been using Biom8 for 2 weeks……So far this product is better than anything the American Medical Assoc and big Pharma has to offer…….Plutocracy Sucks!
JD (verified owner) –4 out of 5
4.5 stars. I have suffered from a dry, itchy, flaky scalp for years and it was getting worse. However since using Biom8 for 2 weeks now – massaging the oil (warmed) into my scalp every second or third day and leaving it for 1/2 hour before I shampoo – the itching and flaking has 90-95% gone. Some dryness still remains but I will see if that goes by using jojoba oil on alternate days. It was well worth the money and waiting a couple of weeks for it to get through Australian Customs. Great customer service at Michael’s end though.
Jeff Z –4 out of 5
Great product, give it a try!
Philippe (verified owner) –4 out of 5
I’ve had a SD that comes and goes for years. I’m a 31 yo male from Montreal. All my life, I’ve experienced many skin problems: inflammatory acne, oily skin, clogged pores, eczema and a bit of rosacea on the cheeks, and SD as I said. It’s been sometimes difficult for me to make a difference between all of these problems, since the symptoms are often very similar. I have to mention that I did a Accutane cure when I was 15, and it worked at 50 % in my case. Acne came back as long with oily skin after the treatment. At 23, I was sick of my skin, so I decided to talk to dermatologist about low dose Accutane, on which he agreed to give a shot. It’s been working well for me with a 10 mg per day. I’ve been taking this dose for 7 years now and my acne is under control, even if my skin is still a bit oily (but acceptable).
I made the mistake to use a very strong corticosteroid on my SD on my face when it got bad 3 times in my life, and every time, this ended up with very bad perioral dermatisis. I had my last one in May this year. I had to go on Minocyclin for about 3 months, 100mg per day, to make it go away. And the SD was still there in the meantime, so it was nightmare to deal with.
I have to mention that I’ve always took the sun (yeah, including the tanning beds), once every week of 2 weeks. My skin is vey tolerant to the sun, so even on Accutane, I’ve never burned. In April, I decided to go easy on the the UVs since it’s bad for the wrinkles (and cancer…), and I noticed my SD was coming back. This is when I used my corticosteroids. It helped at first, but then red bumps started to appears on my perioral area. One week after, I had this pimples rash with super dry flaky skin on this area. The POD was back and strong this time! This is when I started to take Minocyclin again. It took around 2 months to have it under control, but the SD was still there.
I tried so many things, including Nizoral and Selsun Blue Shampoos to fight the yeast, that help but are not enough to keep the SD really under control. They are drying for the skin, so I use them that way: one day, I wash my face with Nizoral (2 % kentoconazole), one day, I use Cetaphil cleanser (for dry skin, even mine is still oily), one day I use the Selsun (2,5% selenium sulfide), one day Cetaphil, and then do that cycle again. I found that switching products helps fighting the yeast more. That being said, I started seeing the sun again (at least once a week), and it also helps.
Because these shampoos are drying, I needed something to hydrate my skin properly. The Skin Conditioning Oil is the best! It really makes a difference! But, for me, it still could feel some discomfort and redness on my SD weak spots (every side of my nose, under my nose and on the chin, near my lip). That’s when I decided to also order the Probiotic Repair Spray. Bingo! With the shampoos, the Cetaphil and these two products, I don’t worry about my SD that much anymore. No, it doesn’t cure it, but It definitely keeps it away, or almost. It’s barely noticeable now and my skin doesn’t feel weird.
About the diet, I tried many things as well, but I can’t tell it makes a huge difference. I tried cutting the gluten, the alcohol… doesn’t change much. So now, I live my life the way I intend to. I do eat well, tend to sleep well and I workout a lot, so I guess the heathly lifestyle never hurts.
Richard (verified owner) –4 out of 5
Just received in the UK. Great delivery service. As for product, used twice with no reaction. So far, so very good. Thanks.